Refund policy

If you are not happy with your item for any reason we accept returns within 30 days after receiving your item.

To start a return, you can contact us at eandjpetboutique@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at eandjpetboutique@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.


Exceptions / non-returnable items
Certain types of items cannot be returned and will be issued as a refund instead, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to contact us at eandjpetboutique@gmail.com so we can ship you the correct item as soon as possible.


Refunds
We will notify you once we’ve received and approved your refund.  After approval, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.